Stevenswood Spa Resort

Job Description

Job Title:                 Hotel Housekeeper

Department:          Housekeeping

Reports To:             Lead Housekeeper

Prepared Date:      January 2006

Compensation:      Min. Wage to $ 12.50 per hour, depending on skill levels & efficiency           

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SUMMARY

Cleans rooms, common areas, lobby, restaurant, decks, fitness center, welcome desk, entry, veranda, lounge, spa & related facilities and halls in commercial establishment: Hotel, restaurants, clubs, spa, treatment suites, guest rooms, and staff dormitories by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Sorts, counts, folds, marks, or carries linens. Makes beds.

Replenishes supplies such as drinking glasses and writing supplies.

Checks wraps and renders personal assistance to patrons. Moves furniture, hangs drapes, and rolls carpets as necessary.

Cleans lobbies, lounges, rest rooms, corridors, decks, and stairways.

Sweeps, scrubs, waxes, and polishes floors.

Cleans rugs, carpets, upholstered furniture, and draperies.

Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills. Applies polish as needed to any surfaces.

Empties wastebaskets, and empties and cleans ashtrays.

Transports trash and waste to disposal area.

Replenishes bathroom supplies. Replaces light bulbs.

Carefully follows internal procedures, policies and instructions and maintains the highest standards for guest experiences at every turn.

Takes direction from supervisors to execute systems as intended.

Offers input on coordination and actions, as requested, to supervisors on improvement to methods implemented.

SUPERVISORY RESPONSIBILITIES

This position has limited supervisor responsibilities, but may occasionally include some team management as follows:

Manages 0 to 4 subordinate supervisors who supervise a total of 0 to 6 employees in the Guest Services and Housekeeping Teams.  Is responsible for individual direction, coordination, and evaluation of performance, with supervision by team leader.  Carries out any needed supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities might include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and reporting on employee performance, addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three to 12 months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple English instructions, short correspondence, and memos.  Ability to write simple correspondence in English.  Ability to effectively present information in one-on-one and small group situations to customers, guests, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit and taste or smell.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and depth perception.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and equipment.  The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; and vibration.  The noise level in the work environment is usually moderate, but certain equipment used may be loud.

STEVENSWOOD HOSPITALITY GROUP. LLC

Application for Consideration

This form may be PRINTED and FAXED to: 707-937-1237, or hand-delivered to our offices.